Shipping Policy
Last updated: September 2026
We ship orders from Brisbane, Australia, using Australia Post and other appropriate postal services where necessary.
Shipping rates
We currently offer the following flat-rate shipping:
Australia
New Zealand
Asia & Pacific countries
USA* & Canada
Europe & Other destinations
Destination Shipping
AUD $15
AUD $25
AUD $30
AUD $30
AUD $35
International shipping availability may change depending on Australia Post services, customs requirements, import restrictions and other applicable regulations.
Shipping rates may be updated from time to time.
International orders
International customers will not pay Australian GST at checkout, but may instead be required to pay customs duties, import taxes, VAT, GST or other charges imposed by the destination country. These costs are not included in your purchase price at checkout and are the responsibility of the customer.
We strongly recommend that international customers check their country's import requirements and any applicable duties and taxes before placing an order.
If a parcel is held by customs or the local delivery authority because the recipient does not pay the required duties, taxes or other import charges, the customer remains responsible for the consequences of the unpaid charges.
If the parcel is subsequently returned to Art Of Moxa, any original shipping costs, return shipping costs, customs-related charges and reasonable administrative costs incurred by Art Of Moxa in connection with the return will not be refundable and may be deducted from any refund otherwise available. Please see our Refund & Return Policy.
We also cannot guarantee that every product can be imported into every country. If postal, customs or other regulatory requirements prevent us from sending an order, we may need to cancel the order and arrange an appropriate refund.
United States*
Due to changes in U.S. customs regulations effective on the 29th of August 2025, all shipments to the United States must have duties and tariffs prepaid before entry.
To comply, orders shipped to the United States will include an additional handling fee to help cover the cost of duties, tariffs, and additional administrative and import-processing requirements.
The additional fee will be included in the shipping cost shown at checkout.
Because import regulations and carrier requirements may change, Art Of Moxa reserves the right to adjust, suspend or modify shipping arrangements to the United States where necessary.
Processing & delivery
We aim to process and dispatch orders within 3 business days.
Processing times may be longer during holidays, promotional periods, workshops, events or other busy periods.
Standard delivery times from Brisbane to domestic destinations are approximately 2 to 6 business days, while from Brisbane to major international destinations (metropolitan areas) are approximately 5 to 12 business days.
Delivery times are estimates and may vary due to postal services, customs, public holidays, weather and other circumstances beyond our control.
Where tracking is available, we will provide tracking details after dispatch.
Customs and shipping restrictions
All shipments are subject to Australia Post requirements and the laws of the destination country.
Art Of Moxa will prepare customs declarations based on the products being shipped and the information required for the shipment.
The herbal incense products must be packaged and declared appropriately for transport. We reserve the right to refuse or modify a shipment where we believe shipping restrictions or regulatory requirements apply.
Incorrect addresses
Please check your delivery address carefully before completing your order.
If a parcel is returned because an incorrect or incomplete address was provided, additional shipping costs may apply if you request that we resend it.
Lost or damaged parcels
If your order appears to have been lost or damaged during delivery, please contact us as soon as possible and provide your order number and, where relevant, photographs of the packaging and products.
We will work with you and the relevant carrier to investigate the issue and determine the appropriate next steps.